FREQUENTLY ASKED
QUESTIONS

Everything you need to know
about SCALELAB.DIGITAL and our
unique service model.

Get Clarity on Our Services

You simply choose the specific marketing service you need (e.g., “Instagram Post Creation”), place your order, and pay once. After purchase, our specialist will reach out via email to confirm the details and propose a delivery timeline. Once you approve, the task moves to In Progress in your dashboard, where you’ll see the current status and the estimated delivery time. When the work is complete, the results are delivered directly to your dashboard. No monthly commitments, no recurring fees.

We accept all major credit and debit cards (Visa, Mastercard), as well as Apple Pay and Google Pay, through our secure payment gateway. All transactions are encrypted and processed securely.

Delivery times vary by service and complexity. Some tasks can be delivered within 24–48 hours, while more complex projects may require several business days or even multiple weeks. After you place an order, our specialist will confirm the scope with you by email and propose a delivery timeline. Once you approve, you’ll see the task status and the estimated delivery time in your dashboard.

Yes, we have a clear refund policy. If you're not satisfied with the quality of the work, you can request revisions or a refund according to our Terms & Conditions.